Business Development Manager (Vet Group) - Wiltshire

Business Development Manager (Vet Group)

Pets at Home Vet Group has 440 practices, approximately 400 of which are operated as individual Joint Venture businesses. Our ambition is to be the best vet group in the world, and we are committed to delivering innovative and world class clinical care.  Our group has been built on the principle of clinical freedom for joint venture partners (JVPs), and we are committed to supporting practices to build a culture of clinical excellence.

The JVPs are the clinical leaders of our Joint Venture practices, and are responsible for delivering an exceptional standard of care to our clients and patients.  Care that is patient-centred, evidence based, brand defining and innovative, given by talented, well trained, motivated, thoughtful and compassionate individuals working together as a strong team. 

We are recruiting for a Business Development Manager. We welcome applications from those looking to work remotely but please note that our Support Office is located in Swindon and you may be required to travel to the office on a regular basis.

As a Business Development Manager you will be responsible for helping to co-ordinate, shape and deliver a programme of business development strategic initiatives across the Veterinary business within the wider Pets at Home family.

The overall purpose of the role is to deliver both innovative and optimising solutions which will continually improve the performance and efficiency with which our vet practices operate and enable our vet Partners to grow and develop their respective businesses. These may include initiatives such as business process improvements, technology based solutions, the introduction of additional commercial services, delivery mechanisms or general enhancements to customer offer which our Vet practices provide.

The candidate will work across departments and aligned stakeholders to co-ordinate delivery of initiatives and be responsible for all aspects of implementation including research, planning, stakeholder management, communication, delivery governance and management information for evaluation.

The initiatives will cover a wide range of business building activity so the candidate will develop a detailed understanding of the whole business in the course of their work.

Additionally the candidate will be expected to assist in external research and to explore the wider marketplace to identify new commercial opportunities and relevant innovation which would benefit the business.

Key Responsibilities;

• Conduct research within the veterinary and adjacent markets on new innovation, suppliers and business solutions which become available and present summary information to the business to evaluate commercial and integration potential
• Maintain tracking on competitor services, activity and offering both amongst online service providers and other physical practice operators – evaluate opportunities
• Create strong personal networks of identified stakeholders both with group colleagues and key external influencers, to be informed and also able to influence through these networks as appropriate.
• Engage with support teams, field based colleagues, practice teams and vet partners to gain understanding from their perspective in seeking and evaluating opportunities.
• Evaluate and measure perceived future opportunities for review by the Executive
• Identify and assemble relevant stakeholder group to collaborate on initiative delivery
• Create clear governance and principals for the delivery of the initiative
• Ensure that all decisions are taken in conjunction with the appropriate steering co and executive as appropriate
• Manage the delivery of the initiative within the agreed timeframe and within the agreed cost/resource constraints.
• Ensure that the progress and status of initiatives is well communicated at agreed intervals with clear updates as to challenges, road blocks or decisions required.
• Ensure full documentation is maintained to support the working and delivery of the initiative to ensure full awareness and understanding for present and future stakeholders.
• Champion the delivery of each initiative on behalf of the business and ensure that the launch of initiative is positively communicated to all the right audiences in a professional and engaging style.

Skills Required;

• Knowledge of the veterinary sector
• Experience in evaluating and presenting business opportunities
• Experience in managing a direct team and also influencing stakeholders
• Understanding of general business principles and finances
• Experience of project management and specific budget responsibility
• Working in a cross-department role co-ordinating activity
• Able to demonstrate own initiative and take accountability for agreed deliverables
• Versatility in approach and ability to grasp concepts quickly

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.