Groups Reservations Supervisor

Hilton Hotels
London, Greater London
17 Jun 2024
26 Jun 2024
Full Time
Groups Reservations Supervisor

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 


  • Yearly rate of £28,392
  • Free, healthy and high quality meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Discounted car park
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Modern and inclusive Team Member’s areas
  • What will I be doing?

    As Group Reservations Supervisor, you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group business segments. The Group Reservations Supervisor will oversee the coordination and administration of all group bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Adhere to the events and group yield policy in order to maximize revenue
    • Work with Sales and Events Team to maximise corporate and group rates
    • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
    • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
    • Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
    • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
    • Assist in the managing, training and developing of the Team
    • Participate in the organisation of hotel promotional activities

    What are we looking for?

    A Group Reservations Supervisor serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

    • Previous experience with administrative tasks in the hotel/leisure sector
    • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
    • Excellent organisation and planning skills
    • Accountable and resilient
    • Flexibility to respond to a range of different work situations
    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Knowledge of the hotel property management systems
    • Previous experience in the same or similar role
    • Relevant degree, in a business discipline, from an academic institution


    At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

    We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company