Customer Relations Coordinator - Newton Abbot

New opportunity not to be missed! Haulfryn Group has a fantastic opportunity for a Customer Relations Coordinator to join a growing team at our friendly Finlake Holiday Resort  In return, we offer our Customer Relations Coordinator a competitive salary and excellent benefits

Haulfryn is the UK’s leading family owned Holiday and Residential Park business, celebrating over 80 years of business.  Finlake Holiday Resort is the largest holiday resort within the Haulfryn Group and offers an amazing range of 5 star holiday accommodation, superb leisure facilities, including a brand new spa, water park and gym, outdoor swimming pool and the delights of Devon on your doorstep.

This is a brand-new role to the business and will report directly to the Customer Relations Manager. The scope of the role is to ensure that any service recovery is completed in line with internal timescales and that responses meet the expectations of our clientele. This role will also be responsible for reporting on our overall feedback, as well as carrying out front of house duties when required. We would expect candidates to be flexible in their approach, given that it is a new role that may well adapt and grow as it becomes more embedded.

We are looking for a professional, organised and customer service orientated individual, that is as comfortable dealing with people as they are at working with various IT systems. This role will involve liaison with all departments across the park and will require a confident personality to make it a success.

Our ideal Customer Relations Coordinator will have the following skills:

- Relevant administrative experience within a fast-moving environment.

- You should possess a confident telephone manner as well as good written English and exceptional customer service.

- An ability to build positive, lasting relationships with people. 

- Strong computer skills, with the ability to pick up new systems quickly.

- The ability to work on your own initiative and be able to demonstrate proven organisational, communication and interpersonal skills.

-  Solutions focused

-  A flexible approach to working including weekends and public holidays is essential

We offer our Customer Relations Coordinator a fantastic salary and benefits* package!

Substantially discounted holidays on our holiday parks

- Pension scheme

- Free Resort Membership (access to Finlake Falls and Sirona Spa)

- Employee Assistance Programme

- Online discount scheme to many high street and leisure outlets 

- 30 days holiday (including Bank Holiday allowance)

- Uniform provided

*Benefits are non-contractual and may be dependent on the job role and status

Hours: 40 hours per week over 5 days. Including bank holidays and weekends. 

With excellent opportunities to develop and enhance your career, why not click apply today? Don’t miss out on this fantastic opportunity to join one of the UK's largest owners of luxurious holiday and residential parks as our Customer Relations Coordinator.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

NO AGENCIES

Keywords: Customer Relations, Admin, Customer Service, Communication, Initiative