KYC Officer - Leeds

Buzz Bingo
Leeds, West Yorkshire
25,000 - 32,000 depending on experience
01 Jun 2021
29 Jun 2021
Full Time

KYC Officer - Leeds

About your role

 

 

We are happy to consider remote working applicants for this role on the basis that you are able to visit our Nottingham offices approximately 1-2 times per month.

 

 

As KYC Officer, you will be responsible for risk-based customer investigations where there is evidence to show that the customer may be experiencing harm, suspicions of money laundering or fraudulent activity. The role has independence from commercial functions to ensure customer care is the only priority.

 


Your tasks and responsibilities

 

 

 

 

 

 

  • Responsible for picking up and triaging escalated cases of fraudulent activity from Playtech Turnkey Services (PTTS)
  • Adhering with the Act, POCA, TACT, LCCP and other guidance by working to Buzz's set policies and procedures
  • Forensic profiling of the customer's account and opensource footprint to build up a risk-based assessment
  • Compassionate meaningful interactions with customers to understand more about their circumstances in order for Buzz to make decisions effectively on the ongoing business relationship
  • Moving customers through to an Enhanced Due Diligence (EDD) procedure where the risk-based investigation has deemed there to be considerable responsible gambling, money laundering or fraudulent concern, including requesting and analysing Source of Funds / Source of Wealth (SOF/SOW)
  • Requesting extended identity verification if required
  • Responsible for performing checks on potential VIP customers to assess viability for upgrade
  • Ensuring appropriate records of regulatory reportable activities are maintained
  • Particular focus on ensuring the pipeline of customer risk-based investigations are quick and decisions are made without delay
  • Provide quality feedback to the KYC Lead to ensure that procedures and policies are continually improved
  • Work closely and collaboratively with operational teams from retail and digital to provide a seamless safe gambling environment for our customers
  • Provide reports on and escalate any cases that may require the attention of management and/or further monitoring
  • Ad hoc queries as required by line manager

 

 


Essential Skills and Experience

 

 

 

 

 

 

  • Previous online KYC experience within a regulated environment, preferably within iGaming / Bingo / Casino
  • Strong understanding of the Act, POCA, TACT, LCCP and other related guidance
  • ICA Certificate in KYC, CCD or AML
  • Understanding of rationale and experience undertaking Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures
  • Understanding of Data Protection (GDPR) principles
  • Proficient in Microsoft windows and some experience of compiling reports
  • Ambitious personal drive, pragmatic with the ability to think objectively and demonstrate sound judgement
  • Strong communication skills, both written and verbal
  • Analytical and investigative mindset with good attention to detail and accuracy
  • Good self-prioritisation and organisational skills
  • Ability to build effective relationships between individuals, teams and lines of business
  • Ability to respectfully approach difficult conversations and adequately document them
  • Strong ethical standards and values, and high level of integrity

 

 


A little bit about us...

 

 

 

Joining us means joining our family. We know lots of companies say that, but we really believe it's true. Our teams in Support Centre and our clubs across the country are smart, energised, and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and help you accomplish the right results - whatever your role. We're dedicated to building Bingo's Most Exciting Community every single day and making our players feel as much a part of our family as we do.