Customer Centre Advisor - Evenings - Swansea

Job details

Salary: 24,710 plus shift pay, additional benefits e.g. generous Staff Travel

Hours: Full Time 37.5 hours per week, Monday - Sunday 

Shift Pattern: Evenings 16:00 - 01:00 

Location: Hybrid remote working with 2 days a week in our Pobl House Office in Llansamlet, Swansea after successful completion of 7 weeks in person training 

Contract: Permanent

Closing Date: Friday 13th September 2024 

In a nutshell

Are you looking for a unique opportunity to provide exceptional customer service in a world-class organisation? Virgin Atlantic is searching for customer-focused individuals to join our Swansea team!

You'll conquer every challenge with a smile, while uncovering exciting products and services that surprise and delight our customers. But that's not all! We encourage you to add your own Virgin flair, creating those magical moments that go above and beyond expectations.

Our team is the foundation of our success. We'll provide exceptional training and coaching to help you flourish and reach your full potential. In fact, nearly all of our managers and team leaders started their careers right here! Join us and take off on an incredible journey with Virgin Atlantic.

Day to day

• Taking inbound calls from new customers, booking flights, assisting with any queries, and engaging with our frequent flying members
• Offering our customers irresistible, effortless, clear and memorable experiences, providing advice and guidance to help them find the right product that suits their needs
• Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again
•  Improving revenue at every opportunity, by listening to customers and their needs and upselling where appropriate

We've learned to adapt our ways of working significantly - meeting virtually over the coffee table or setting up workspaces in our spare rooms. But we also recognise the importance of having your teammates on hand to support you and set you up for success, especially when you're starting out. That's why we provide a flexible balance between home and office-based working, so after successfully completing your seven-week in person induction, your working week might look like two days in the office and three days from home.

About you

Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year.

Thinking of applying? See if this sounds like you:

•  Proven experience in a customer service role, preferably with some experience in customer sales as well
•  Excellent communication and social skills, with the ability to build rapport and establish positive relationships with customers
•  Ability to work under pressure and handle difficult situations with composure and empathy
•  Strong problem-solving skills and the ability to think quickly on your feet
•  Intermediate proficiency in using laptop computer systems and navigating various software applications

If you are ambitious, customer-focused, and thrive in a fast-paced environment, this is the opportunity for you. Join our team at Virgin Atlantic and compete with the best in the industry to deliver exceptional customer service.

Be yourself - Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered.