Customer Service Advisor - Southwark, London

Job Type: Full Time

The role

Southwark Leisure is looking for a Customer Service Advisor to join our centre-based teams across the Borough. Customer Service Advisors go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues.

Key duties are:

• To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone.
• To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner.
• To ensure reconciliation of payments is carried out when required.
• To operate the public address systems, telephones & booking system.

About You

To succeed as a Customer Service Advisor, you will be a self-motivated, results-driven individual with excellent verbal and written communication skills and a friendly, confident manner. You’ll have a real passion for delivering the best service by actively listening to and supporting customers who need help or advice.

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.  Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Additional details

• You will need to have good IT, literacy, numerical and communication skills.
• The hours of work will be shift based, requiring early morning, evening and weekend working.
• Roles are available on a full time (36hrs), part time and casual basis.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

• Advert closing date: 15 September 2024.
• Interview date: TBC

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans.
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.