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Personal Holidays Advisor - Cheltenham, Gloucestershire

Virgin Atlantic
Cheltenham, Gloucestershire
£24,710 plus commission and excellent benefits
Closing date
14 Jun 2024

Job Details

Personal Holidays Advisor - Cheltenham, Gloucestershire

Salary: £24,710 plus commission and excellent benefits

Hours: Full time - 37.5 hours, 5 days per week in store

Shifts: Monday to Sunday - 09:00 to 20:00

Location: Cheltenham

Contract: Permanent

Closing Date: 14 June 2024

In a nutshell

At Virgin Atlantic Holidays, it's our vision to become the most loved travel company. As we embark on this exciting journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo with fresh ideas.  

We love bringing innovative approaches to the industry and remaining a loud and proud voice for positive change - on sustainability issues, people, or our communities. So, if you're ready to take your career to new heights, read on.

We're not just travel agents; we're dream makers and groundbreakers! As a Personal Holiday Advisor, you'll become the specialist, crafting once-in-a-lifetime trips, and making our customer's dreams a reality.

Day to day

  • Establish trust by using your personality and inspiring our guests, turning inquiries into bookings to create unforgettable holidays.
  • Drive sales within our award-winning retail team who share your passion and dedication to deliver outstanding results.
  • Look for ways to blow our guests away with our products and build magnificent moments throughout their journey.
  • Strive to achieve individual and team sales targets.
  • Collaborate with other teams across the business and third-party suppliers to provide seamless customer experiences.

About you

We're looking for someone with outstanding communication skills - a natural conversation starter with the passion and enthusiasm to work within travel and tourism. We'd also love to see the following:

  • Sales experience preferred - but most importantly, we want dedication and confidence in achieving targets through connecting with a variety of guests and closing sales effectively.
  • Experience in customer service roles that allows you to wow our guests and leave a lasting impression to build a repeat customer base.
  • Versatility to overcome challenges in a constantly evolving environment - no two days are ever the same.
  • Flexibility to work varied shifts in line with customer demand. This will include evenings and weekends.

What we offer

  • Our training kicks off with our famous "First Dates" in our amazing head office building in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training.
  • Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic's destinations (did someone say Barbados?)
  • Ongoing coaching and development throughout your career.
  • Generous contributory pension scheme and life assurance.
  • EVE benefits - a catalogue of optional salary sacrifice benefits such as travel insurance and dental insurance.
  • Access to our Employee Assistance Programme and Digital GP service. If this sounds intriguing, we'd love to hear from you!

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.  

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. 


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