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Customer Relations Advisor, Bromley

Employer
Mytime Active
Location
Bromley, Greater London
Salary
19,760 p.a.(pro-rata)
Closing date
12 Sep 2022

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Customer Relations Advisor, Bromley

Position: Customer Relations Advisor

 

Location: The Pavilion, Kentish Way Bromley, BR1 3EF

 

Salary: 19,760 p.a.(prorated)

 

Job Type: Part time 20 hours per week

 

Main Purpose of the role

To deliver revenue from reactive and proactive call centre activity. Increase customer loyalty by delivering a professional and personal service. Achieve targets and exceed internal and external customer expectations

 

The postholder will champion, apply and role model the values of Mytime Active and our Theory of Change.

 

Summary of Responsibilities and Duties

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Takes incoming enquiries from new customers and converts them to members or purchasers of our products
  • Maintains customer records by updating profile information.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Achieves individual financial, conversion and interaction targets set by the Mytime Active.
  • Recommends potential products or services to management by collecting customer information and analysing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintain an excellent attendance record within a 7-day operational shift pattern that may change depending on the needs of the business

Example of working Week : Week 1: Monday - Friday 9am-13:00

Week 2 Monday, Tuesday 9am - 12pm Saturday Sunday 8am -3:30pm

 

 

Skills and Abilities

  • Sales experience

Benefits:

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

* Free access to Mytime Leisure & Golf for you and one other.

* 30 days annual leave (including bank holidays).

* Holiday purchase scheme.

* 20% off food and beverage and free hot drinks.

* NEST pension.

* Exceptional achievement award scheme.

* Employee discount & salary sacrifice schemes.

 

*All offers of employment are conditional upon you signing the contract of employment and:

* Satisfactory health clearance;

* Two satisfactory references;

* Proof of attainment of qualifications;

* Evidence of your right to work in the United Kingdom; and

* *Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*

Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.  

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