Resident Services Assistant - Leeds, West Yorkshire

Resident Service Assistant, Holiday Inn Express, Leeds

Our hotel is currently operating under a government contract. We are searching for Resident Service Assistants who are compassionate, caring individuals to help support our operation and look after our long-term residents. Your responsibilities will include overseeing the reception area, administration tasks, preparing and serving of meals and some cleaning duties. Most importantly you will be interacting and providing a great environment for our long term guests.

What we offer you

We want our team to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About us:

Our hotel is a quiet, quaint hotel set just outside the village of Oulton, 4 miles from Leeds City Centre.  Here you will find a welcoming team, that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.

Nearest bus stop is Rothwell Leisure Centre, (opposite the hotel) 2 minutes’ walk, buses 189 to Wakefield, 410 to Pontefract & 168 to Castleford all run past into Leeds.

Your role in our family:

As a Resident Service Assistant, your key responsibilities include:

• Provide ‘front of house’ services at the property as required 
• Ensuring the set up of the restaurant for mealtimes
• Basic meal production, with Food Safety and Hygiene practises followed
• Maintaining of buffets and clearing/sanitising of tables in restaurant area
• To maintain the reception, restaurant, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on guest service.
• To ensure all rooms are serviced in an efficient manner
• Ensure compliance, security and integrity of our guests
• Maintain clean rooms by vacuuming, polishing, providing linen services, dusting, cleaning to a high standard and perform other duties.

What happens next

Does the Resident Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.