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Customer Service Advisor - Hemel Hempstead, Hertfordshire

Employer
Bourne Leisure
Location
Hemel Hempstead, Hertfordshire
Salary
Competitive
Closing date
4 Feb 2022

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Customer Service Advisor - Hemel Hempstead, Hertfordshire

A rewarding career at Warner Leisure means joining one great team who aim to create a warm hearted and seamless experience across our 14 unique, beautiful and luxurious Hotels and Coastal Villages.

Purpose of the role:

We are looking for team who can demonstrate great listening skills whether responding via phone, web chat, email or Facebook and to display a problem solving attitude when helping our guests feel supported through their booking/post booking journey. You will enjoy working at pace and be used to high volume customer enquires!

Role Responsibilities:

As a Customer Service Advisor at Warner Leisure Hotels you will work in a high performing, fast paced environment within our Contact Centre team. The role will be flexible and offer the availability to work from home or within our Contact Centre based in Hemel Hempstead
Working with an established Social team for Facebook, Webchat, Email and Trip Advisor correspondence 
Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner brand standards
Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages.
Previous experience within a similar position is desirable but not essential.
This is a full time position that we are looking for and will be 5 days a week with one day being at the weekend.
 
The benefits of working with us:

We are now Monday to Friday
Uncapped monthly bonus
Hybrid working

 Monday to Friday, Hybrid working, Uncapped bonus potential !!

22 days holiday increasing to 25 days after 2 years' service

20% team member discount across Warner Leisure Hotels, Butlin's and Haven holidays for you, your family and friends

Childcare voucher scheme (subject to eligibility) 

To take the next step in building the Warner career you've always dreamed of..


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