Data Insights Analyst - Asda Mobile

Do you want to add value and deliver improved outcomes for customers? Do you want the opportunity to innovate and influence our ASDA mobile proposition and drive improved customer experience?  Are you passionate about Data and Insights?

Your Role:

An opportunity has arisen for a Data Insight Analyst to join a our mobile network team at Asda. We are responsible for Asda's very own mobile network which is a core pillar of the wider ASDA growth strategy. 

Reporting into the Commercial Proposition Manager, this role will involve designing, developing, and enhancing our analytics and reporting.

You will be responsible for understanding and analysing data across the entire network, producing meaningful MI that will be used to improve our propositions and experience to the customer.  Strong SQL and data visualisation skills, as well as an understanding of data processing is critical. In addition to BI development, the scope of this role will include influencing internal stakeholders to define, combine and improve data sources and analytics, and ultimately help shape the future of ASDA mobile.

Great numerical reasoning, attention to detail and accuracy is critical.  However, the ability to step out of the detail and consider an holistic view is just as important.

Our reporting is ever evolving, and the ideal candidate will not settle for the status quo, but look to improve on the basics and develop future reporting in line with industry best practice

Key Responsibilities:

• Utilising a variety of data sources to extract, build, analyse and present information to help inform business decision making
• Support our strategy by providing appropriate insight on service performance with an aim to continually improve our proposition
• Validate and control any information being provided by 3rd parties and ensure continuity and quality of data
• Review performance of day to day and promotional activity and make suggestions for future activity
• Identify opportunities to improve working processes and systems, having the confidence to question the status quo
• Be passionate about improving the customer experience of ASDA mobile, recognising the potential to drive decision making through quality accessible analytics
• Develop a strong working relationship with our MVNO partners

About You:

• Experience of working with the telecoms industry is desired but not essential
• Experienced user of SQL coding, visualisation tools such as PowerBI, and advanced knowledge and understanding of applications such as Excel
• Demonstrable experience to simplify the complex. Communicating clearly to senior stakeholders and partners
• Project management experience would be useful

Work Where it Works:

Our hybrid way of working gives you the choice to work where it works.  This enables you to chose where you'll be the most effective.  It offers a mix of working from home and in an office environment that works best for you and your team. 

You will also get a benefit package including;-  

• Discretionary company bonus 
• Company pension up to 7% matched  
• 10% colleague discount, free parking and many additional rewards. 

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.