KAL Leisure Trust

Customer Service Team Leader (Contact Centre) - Huddersfield

Location
Huddersfield, West Yorkshire
Salary
£22,079 per annum
Posted
05 Jan 2022
Closes
02 Feb 2022
Job Type
Full Time

Customer Service Team Leader (Contact Centre) - Huddersfield

Based within our busy Contact Centre you will join a team who deliver an excellent service to our customers over the phone, via e-mail and social media by providing up to date information on any of our sites or products. This role is an exciting opportunity for the right individuals to come on board and support the delivery of exceptional customer service.

Our customers are central to everything we do and as part of our Contact Centre Team you will be expected to ensure that our customers receive the right information, first time, every time.

As a Customer Service Specialist Team Leader you will be passionate about delivering excellence and have a natural positive and enthusiastic outlook. You will also have team management experience with the ability to lead by example, remain calm under pressure and motivate a team to deliver excellence. You will be expected to contribute innovative ideas on how to ensure that our customers receive an outstanding service.

This role will be very varied, ranging from dealing with daily incoming calls, outgoing calls, to the administration processes involved with managing a Contact Centre team, such as analysing calls, social media and email statistics and quality.

To be successful in this role you will need at least two years' experience in a Contact/Call Centre or in an exceptionally busy reception environment, a natural positive and enthusiastic outlook and have a passion for top quality customer service. In addition, you will be able to contribute innovative ideas on how we can ensure that our customers receive an outstanding service.

Does this sound like you?  If so, we'd love to hear from you.

In return, we can offer you a great package of benefits through our Staff and Family Membership scheme, which provides virtually free facilities for you and a greatly discounted rate for some of your family. Plus we also have a great discount website which can save you and your family loads of money too!

We have a generous annual leave entitlement and can offer an excellent pension scheme (West Yorkshire Pension Fund). We also like to have fun and celebrate our successes as often as we can.

We are looking to recruit two 37-hour full time posts. A successful candidate would be required to work shifts within our opening times from 8:30am to 7pm Monday to Friday and 9am to 3pm at weekends. 

A successful candidate MUST be able to work at least 2 weekends in 4 and during the week shifts would be either an open (start at 8:30am) or close (finish at 7pm). 

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