Temporary Customer Service Advisor - Wilmslow

Temporary Customer Service Advisor - Wilmslow

At Total Fitness, we are made of more. We provide more ways to get fit, stay in shape, and more support to keep our members focused. Our 16 health clubs across the North of England and Wales provide a full service fitness offering; guided by our knowledgeable and supportive fitness teams, we work hard to meet the individual needs of our members.

We began in 1993 with a strong belief that everyone is better fitter, and our belief is stronger than ever today. We know that true fitness needs variety to keep workouts fresh and engaging, that’s why our large health clubs offer a range of facilities to stay fit- extensive gym floors, three swimming pools, over 70 classes a week, indoor running tracks, ladies only gyms and family facilities. Variety provides our members a route to all-encompassing fitness that lasts longer than a one off spin class.

Over 600 staff, with support from our fitness partners, deliver our purpose daily to over 100,000 members.

We’re made of more, because you are.

About the role

Reporting to the Member Service Supervisor based in our head office, the role of the Temporary Member Service Advisor to cover 9 months maternity is to deliver outstanding service to our customers which are at the centre of everything we do whether that be our members or colleagues by offering vital support when needed. They will spend the majority of their time on the phone dealing with imbound calls. Therefore, it is important to be a great communicator with competence to take ownership, problem solve and make decisions!

You will be part of a fast paced, fun team one of which is crucial and at the centre of the business. The department will continuously identify, trial and implement ways to improve the members journey.

Responsibilities will include:

• Making outgoing calls to targeted member groups to improve attrition and member relations
• Answering incoming calls to assist with member and club queries and requests
• Dealing with high level complaints as well as standard enquires via telephone calls, correspondence, Social media & the Total Fitness APP
• Monitoring the accuracy of the database through various audit reports
• General administration
• Liaising with and building good relationships with third parties
• Meeting team and individual KPI’s along with company SLA’s 
• Delivering on site and in club training
• Dealing with escalated complaints & queries in an inefficient and timely manner

What will I get in return?

· Training and development opportunities that will enable you to advance as far as your talent and determination will take you

· Free membership for you and a loved one plus 2 discounted memberships for family members or friends

· Workplace Pension Scheme

· Discount on retail and cafe products

· 28 days holidays including public/bank holidays (pro-rata for part-time staff)

If you are interested, then don't waste any time and apply now!