IT Functional Analyst - Newcastle

Vacancy Details

This is an exciting permanent role, working on a full time basis at our Innovate building in Gosforth.

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 

 

We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.

Salary

£21,000 to 25,000 (depending on experience)

Work Pattern

Mainly dayshift Monday to Friday but as a fast-moving retail operation there is a requirement for flexibility at other times. 

Job Description

If you enjoy learning about new solutions, solving problems for customers and delivering great customer service then we have a great opportunity for you!

The Functional Analyst plays a major role in providing proactive support for Greggs Retail Systems.

Key Responsibilities:

• Providing 2nd level functional support to Greggs stakeholders for Retail related activities
• Understanding internal customer’s requirements
• Designing, configuring, testing and implementing Stakeholder’s requirements into solutions within the retail systems
• Resolving complex problems and issues using knowledge and understanding of the business
• Extracting data from Retail systems as required by the stakeholders
• Managing functional project delivery and providing project management expertise across all concepts
• Working collaboratively with other members of the IT support team
• Liaising with external Support providers where required
• Participating and helping to drive business requirement gathering and creating support documentation
• Ensuring consistent application of best in class practices of support across all Greggs SAP environments

Skills

• Experience in retail related processes
• Confident communication skills, both verbal and written
• Excellent interpersonal skills with ability to influence at all levels
• An ability to learn quickly and thrive under pressure
• Strong planning and organisational skills
• Strong analytical skills
• Experience and understanding of organisational support
• Effective team player and able to deliver clear individual goals

 

SAP Forecasting & Replenishment

SAP@Shop

Trading Calendar

+ future SAP applications

Hestia

QuDos

Aeromark

IntelliQ

Misco

+ other Head Office system

Benefits

• Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
• Your holiday entitlement starts with 26 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
• After 6 months service you may be eligible  for our profit share scheme
• You will be invited to participate in our Management Bonus Scheme which is worth up to 7.5% of your salary, subject to the Company meeting certain performance criteria.
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include

• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• Share Save and Share Incentive Schemes
• Childcare Vouchers
• Employee Assistance Programme
• Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.