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Reservations Coordinator - Shore Based - Southampton

Employer
Carnival UK
Location
Southampton, Hampshire
Salary
Competitive
Closing date
17 Dec 2018
Reservations Coordinator - Shore Based - Southampton

The role of a Reservations Coordinator is to be a key member of the Reservations Team by being the voice of the company Holland America Line & Seabourn, providing exceptional customer service at all times to enhance the reservations and cruising experience whilst meeting sales and quality targets.?

The main responsibilities will include:

  • Receive and respond to inbound calls and emails, servicing all Travel Agents and Consumers to the highest standard
  • Build and maintain relationships with all trade and consumer customers by having exceptional conversations
  • Meet targets set by the company and Team Leader
  • Handle precise requests and special projects, for example, Champion Roles including specialties such as Social Media/Events/ Engagement
  • Maintain the highest standards of professionalism in all interactions to create a positive image of the product and the company
  • Complete other duties as required

The successful applicant will:

  • Be guest obsessed
  • Love positivity and have an infectious enthusiasm and 'can-do' attitude
  • Thrive on making people happy by going the 'extra mile'
  • Express themselves easily and explain things clearly
  • Love working with others and be a strong team player
  • Thrive on meeting & exceeding goals and targets
  • Be hungry for knowledge and have a passion for learning new things

 

About Us

This role has been levelled at CUK14.

HOLLAND AMERICA LINE

Awarded "Best Overall Value" for the 22nd consecutive year and with a maritime history that stretches back more than 140 years, "Premium" operator Holland America Line is dedicated to offering guests "once in a lifetime experiences - every time", onboard a fleet of 14 five star, mid-sized ships, adorned with priceless art, fresh flowers and combining timeless elegance with the most modern amenities. 

New “Pinnacle class” Nieuw Statendam will debut in December 2018, enhancing and continuing the evolution of a premium cruise style that’s perfect for today’s discerning traveler. Holland America Line offers worldwide cruising, with itineraries ranging from popular 7-night Caribbean and Alaska cruises, exotic South America, Asia, Australasia and Pacific programmes and Grand Voyages to closer to home Mediterranean and Northern Europe cruises.

SEABOURN

Designed for just 458 to 600 guests, Seabourn’s five intimate ships are the perfect blend of glamorous elegance, impeccable service, exquisite cuisine and highly personalized destination experiences, all of which have earned Seabourn some of the most coveted awards in travel.

Exceptional service is a keystone for Seabourn, and the company mission statement is taken seriously by everyone who works for the brand, at all levels:  “Through genuine and intuitive service, we consistently deliver exceptional SEABOURN MOMENTS that delight our guests and create the world’s finest travel experiences.” The much heralded Seabourn Ovation arrives in 2018, confirming Seabourn’s status as the youngest most modern contemporary fleet in the ultra-luxury market. From the luxury of all-suite accommodations to complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the definition of traveling well.

 

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