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Senior Manager, Hotel Operations and Retail Manager - Shore Based - Southampton

Employer
Carnival UK
Location
Southampton, Hampshire
Salary
Competitive
Closing date
17 Dec 2018

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Sector
Cruise Ship
Job Type
Full Time
Senior Manager, Hotel Operations and Retail Manager - Shore Based - Southampton

Carnival UK has big plans for the future! Already the market leader, CUK (which operates the P&O Cruises and Cunard Brands) will grow by 50% by 2022 as we add new ships to the fleet and further transform the industry by making cruising a mainstream holiday for UK guests.

This is an exciting opportunity for a highly capable Senior Hotel Operations & Retail Manager to help deliver even better holidays for customers of our leading travel brands, from within our growing P&O Cruises Guest Experience team.

We are looking for highly capable individual, who is great at engaging within fast-paced operations and sees how all tasks, big or small, contribute to ensuring we create unforgettable holiday happiness for our guests!

 

The Role

We are currently recruiting a Senior Hotel Operations & Retail Manager to join the P&O Cruises Guest Experience team on a permanent basis. This is a fantastic opportunity for a proactive and experienced brand professional individual to come aboard and join a team of supportive experts at a particularly exciting time! 

As a Senior Hotel Operations & Retail Manager you will play an influential role in helping to ensure ship and shore connectivity, daily support and future planning across Onboard Revenue and Product functions. You will actively participate in driving efficiencies and improvements across the department with end to end guest experience in mind. You will be the driving force for developing talent and future leaders!

This is a key role within our business as it directly contributes to defining and shaping the future of the iconic P&O Cruises brand.

Please see the job description attached for the full details!

 

About You

We would expect you to have previous experience in an Operations role preferably within Hospitality, Leisure or Retail industries, ideally in a B2C environment.

You will have previous experience of identifying and implementing best Operations practices and contribute towards various change programmes. You will have passion for people and have exceptional track record of managing and developing productive and successful teams.

Additionally, you will have an excellent commercial acumen and will be comfortable with engaging and building relationships with various external parties and internal cross-functional teams. This will require you to have exceptional communication and interpersonal skills, high level of enthusiasm with a ‘can-do’ attitude and a high degree of pragmatism.

 

About Us

This position has been levelled at CUK 06.

One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World.  We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.

P&O Cruises has seven ships, including our flagship Britannia which joined our fleet in March 2015.  Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. 

Join us on our journey, apply now. 

 

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