Groups Event Executive - Gwent

Posting Date Jan 15, 2018
Job Number 17002O42
Job Category Food and Beverage & Culinary
Location St. Pierre Marriott Hotel & Country Club, Gwent, Wales
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us St Pierre Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking, birthday gifts, and generous global hotel and product discounts for you, your friends and family.This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development. Marriott International is the worlds largest hotel company and provides associates with exciting long term career opportunities.Ideally placed in Chepstow, South Wales close to the M48, St Pierre is a picturesque location with two fantastic golf courses where no two days are the same. With an exciting blend of guests and large events, our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, extensive leisure facilities and fine dining at our hotel's on-site Morgans Restaurant.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.JOB SUMMARYTo maximize all opportunities to sell the hotel and maximize potential revenues and to provide a smooth and efficient service to the client at all stages of the booking process. To manage group bedrooms and posses a working knowledge of all functions within the sales office.SCOPE/BUSINESS CONTEXT

• A Full Time/Part Time position based at the Marriott St Pierre Hotel.
• Number of Direct Reports - 0
• Titles of Direct Reports 0

CANDIDATE PROFILE Experience:

• Previous experience working within a Sales or Events environment required

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

SPECIFIC DUTIESThe following are specific responsibilities and contributions critical to the successful performance of the position:Event Enquiries & Bookings1. To provide a smooth & efficient service to the client at all stages of the booking process.

• To act as one point of contact for the client and complete all event documentation from initial enquiry through to co-ordination up until event arrival and handover to Operations.
• To produce proposals, event contracts, Banquet Event Orders and any other booking related documentation for each event in line with company standards.
• To work with the customer during the pre-event stage collating all of the necessary information regarding guest requirements, arranging guest requirements and ensuring that all details are recorded accurately on the BEO.
• During the course of the event to make personal contact with the organizer to ensure that arrangements are running as planned and agreed in line with company standards.
• To ensure that all administrative processes are constantly adhered to.
• To ensure company policy on credit checking and payment procedures is adhered to.
• To obtain and provide post event feedback from the customer to ensure customer satisfaction and repeat business and to co-ordinate future event follow up.

2. To ensure full product knowledge

• To ensure full product knowledge, including function room capacities, revenue optimization and function room locations meet company and guest needs.
• To be fully conversant with tactical promotions within the company and hotel before enquiries commence.

3. To provide accurate/timely information for Operations & liaise closely for successful event delivery

• To produce timely, detailed and accurate BEOs.
• To ensure that all guest requirements are recorded accurately on the BEO to enable clear communication within the hotel.
• To provide all relevant information to operational departments to ensure successful delivery of events.
• To ensure that all administrative processes are constantly adhered to.
• To pro-actively identify operational challenges and work with the hotel and customer to solve or develop alternative solutions.

4. Teamwork

To carry out any other reasonable tasks as requested by management.

To support other members of the team where necessary.

To contribute, as part of a team, to the smooth running of the Sales Office.

To cover other aspects of the sales office function as required in organising conferences, weddings and private events.

To be involved in incentives, closing days, mail shots, wedding fairs and other promotional events to draft in new business.

Group Enquiries & Bookings To take responsibility for and manage all group bedroom inventory

To ensure that all group enquiries are handled and chased to company standards in order to maximize business yield

To ensure that all administrative processes and system standards are constantly adhered to.

To liaise with the Cluster Revenue team on a regular basis to ensure effective communication and to strengthen relations.

To be aware of business targets.

Systems & Inventory Management

To control St Pierres accommodation inventory with revenue team.

Daily management of Marsha and One Yield.

To take responsibility for over-booked dates to ensure that groups are correct and rooming lists have been chased.

To control suite and twin inventory and availability.

To build all groups in Marsha and Opera according to Marriott standards.

To pro-actively ensure that the chase system is up to date and that rooming lists are received and inputted within the given time guidelines to minimize revenue risk and ensure accuracy of forecast, relaying any missing information to the appropriate Event Executive.

To ensure that groups are balanced prior to departure each day.

To ensure that any changes made to group rooms are made immediately in all systems.

To conduct daily checks to ensure that groups balance for next 30 days.

To conduct twice weekly checks to ensure that groups balance for the next 3 months.

To ensure that pick up of group rooms is completed post event and entered into Opera.

Communication

To provide all relevant information to operational departments to ensure the successful delivery of group events.

To ensure that all administrative processes are constantly adhered to.

To pro-actively identify group booking challenges with relevant Event Executive.

OTHER

Performs other related tasks as assigned by management.

Complies with Marriott International Hotels Limited Regional Office policies and procedures.

Working hours as required to do your job but normally not less than 39 hours per week.